Company

Yes! HappyDog is a proudly Canadian company. Our headquarters are located in Toronto, Canada. Though, HappyDog does not manufacture any products in Canada.  We do not have any physical brick-and-mortar stores. HappyDog is a 24/7 online pet store for dogs and we source products from different suppliers around the world that are shipped directly to you.

Our head office is located in Toronto, Ontario. We currently do not operate any brick-and-mortar shops. Our shop is 100% online 

HappyDog is a 24/7 online retailer for dogs. We sell products, accessories, and apparel for dogs. We do not sell any food (including drinks), pharmaceuticals, lotions, shampoos, or soaps.

Shipping

HappyDog works with suppliers around the world. The products you purchase may be shipped from different locations within our supplier network around the world (e.g. from within China). If your order contains a variety of products, your items may be split up into multiple shipments and shipped at different times.

Thanks for shopping with us!

Go to the Track Orders page, fill in your order number (e.g. "#1008") plus your email address, then click the track button to see your order status. Alternatively, you can just click the "Track your order" button in the order confirmation email we send you.

You will receive three automated emails:

- Order Confirmation: We've received your order and the supplier(s) is preparing the item(s) for shipment
- Shipped Confirmation: Your order has left the warehouse and is on its way to you
- Delivered Confirmation: Your order has arrived!

HappyDog works with suppliers around the world to source high-quality products that will bring happiness to you and your dog. Our suppliers typically ship items within 1 to 3 days of receiving the order and they should reach you in between 7 - 30 days. Some parcels may be delayed due to holidays, bad weather or other reasons.

*** Upon further notice, due to COVID-19, packages shipped through Canada Post may be delayed for longer. We do not expect this to persist ***

We'll try our best to get your orders shipped to you as soon as possible.

Ordered: Confirmation you have placed the order, and that the supplier has been notified to fulfill within 1-3 days

Order Ready: Order has been fulfilled, and is ready in the warehouse to be dispatched via carrier

In Transit: Order has been picked up by the carrier and the shipment is on the way to the sorting center

Out for Delivery: Order has passed through the sorting center, and the carrier is now delivering the package to you

Delivered: The carrier has delivered the package to your home, and marks the order as "Delivered"

Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation email after 24 hours, please contact us at info@TheHappyDog.ca.

If your order status is "Order Ready", it means it is ready in the warehouse but still awaiting shipment and will ship soon. No further action is needed.

Once in e.g. Canada, your tracking information may show the same status for 2-7 days until it clears the appropriate customs in your respective country. For example, it might still show as "handed over to airline". After clearing customs you will see your tracking information update regularly again. If there are no additional updates with your tracking after 7-10 days please email us at info@TheHappyDog.ca.

Most customers can expect to receive their order within 7 - 30 days. Some parcels may be delayed due to holidays, bad weather or other reasons. 

*** Upon further notice, due to COVID-19, packages shipped through Canada Post may be delayed for longer. We do not expect this to persist ***

As soon as your product ships, you'll receive a tracking number via email that will let you keep tabs on where your item(s) is at all times through our Order Status page.

Your products may be shipped from different locations within our supplier network around the world. If your order contains a variety of products, your items may be split up into multiple shipments and shipped at different times.

We will stay in contact with you about the status of your order until it arrives and you're happy. We also offer a full Refund Policy after receiving your item.

You never have to worry about shipping costs. It's on us! You pay $0 for shipping.

We ship products to eight countries around the world: Canada, United States, United Kingdom, Germany, Australia, New Zealand, Russia, and Hong Kong. If you don't see your country here, please contact us at info@TheHappyDog.ca and we'll try our best to arrange shipment to you.

If your package is missing or never arrived, send us an email asap so that we can review the status of your order and track its shipping path. You are eligible for a full refund if it's in fact missing in the system. Learn more about our Refund Policy.

No, once you place an order it is final.

If you accidentally entered the wrong shipping address, please notify our team ASAP through email at info@TheHappyDog.ca. However, if your order has already shipped out, there's nothing we can do... sorry.

That depends. It could happen. Please check with your country's customs office to determine their procedures and any potential charges. You are are responsible for any duties (including VAT), if they arise, imposed by your country of residence. 

HappyDog is not responsible for any packages held by international customs agencies and it is not the responsibility of HappyDog to make the customer aware of these agencies and their actions.

Your package may arrive at your local post office or delivery center and be held until pickup and payment is taken care of.

This is normal. If you ordered multiple, different items, you will receive each of them separately. If you ordered multiple of the same item, they will ship together.

Payments

We accept Visa, Mastercard, American Express, Google Pay, Apple Pay, Interac, PayPal, and Shop Pay. Payment at checkout is safe and secure with SSL encryption.

If your credit or debit card is not working, please verify that the following is correct:

- Credit or debit card number
- Expiration dateCVV/card security code
- Cardholder name
- Billing address
- Sufficient funds or credit available

If you still are having issues, the best option is to reach out to your financial institution/bank directly.

Yes. We work with only the major payment processors - Visa, Mastercard, American Express, PayPal, plus more - and our checkout process is safe and secure with SSL payment encryption.

No account? No problem. You can simply continue through checkout without an account, and place your order as a guest. But by setting up an account, you can express check-out next time.  Plus, you will become a HappyDog member and will be added to our email list for exclusive updates and deals in the future.

We process all orders in CAD. While your checkout cart can be displayed in any other currency you select from the one-page drop down (USD, EUR, GBP, AUD, NZD, RUB or HKD) you will checkout using CAD at the most current exchange rate.

Yes. We charge sales tax based on the state or province in which you currently reside.

Refunds

Yes we do! Please read the next section to learn how to qualify.

We offer a full money-back guarantee for all online purchases made on TheHappyDog.ca within 14 days of receiving your item(s).

Here's how your purchase(s) can qualify for a refund:

- You received the wrong item
- The package and/or item arrived damaged
- The item is missing or never arrived

To start the refund review process, please send us an email as soon as possible and before 14 days to info@TheHappyDog.ca with the following information:

Subject Line: "Refund Request"
Your Name
Order Number
The Issue (e.g. damaged product)
Photo of the Item

Important considerations:

- Please wait up to 60 days for the item(s) to arrive before requesting a refund. There are rare cases where items can take that long in transit until you receive them

- We do not accept returns or exchanges if you don't like the item that you purchased from our shop. We can only offer refunds per the above guidelines

- We do not offer refunds on any custom items (e.g. engraved collars, dog tags, harnesses etc.)

- We also cannot refund you if any collars, clothing, harnesses etc. do not fit. We supply size charts on each respective apparel product page for you to choose the right size

- Gift Cards are non-refundable

- "Featured Deals" on our site, and any orders that used a discount code are final sale

We do not accept returns. We do offer refunds, though. Please refer to our refund policy.

Unfortunately, we cannot refund any apparel, including clothing, harnesses, or collars that don't fit your dog. We have sizing charts on each apparel's product page that are as accurate as possible but still might not fit your dog perfectly once you try it on. Please refer to our refund policy to learn more about what qualifieds for a full refund.

We currently do not offer exchanges.

Gift Cards

We currently offer eGift Cards, a digital gift that we send to you (or another recipient) by email. Denominations available for purchase: $25, $50, $75, $100. We currently don't offer physical gift cards.

No. Our eGift Cards have no expiry date. They can be used at any time.

No.

eGift Cards are not returnable or refundable.

You can use our eGift cards to purchase any products on our website.

If your eGift Card doesn't cover the full amount of your order, you will have to add another payment method (Visa, Mastercard, American Express, Google Pay, Apple Pay, or Shop Pay) in the checkout to complete your order.

Support

You can reach us at info@TheHappyDog.ca.

We are available Monday - Sunday, 10:00am - 8:00pm, but will take your questions and inquiries 24/7. Expect a response within 24 hours!

We currently do not have any physical stores under our brand name, but are planning to open our first store or pop-up-shop sometime in the future. You can shop 24/7 and buy any product from our online shop and it'll get delivered straight to your door!

Your privacy is very important to us. Read our Privacy Policy for more details.

Récompenses

Join our HappyDog Rewards program here. It's free!

You can collect coins in three ways:

 1. By signing up with us you get 20 coins.

2. When you celebrate your dog's birthday with us you get 5 coins.

3. Every time you make a purchase, each $1 dollar spent will earn you 5 coins.

Every 100 coins is equal to $1. So, for example; when you purchase $20 worth of products, you will receive the equivalent of $1 in Rewards (100 HappyDog Coins).

You can redeem your coins by making a purchase. The value of your coins will be deducted at checkout.

Referrals

You get paid ($3 to be used on HappyDog.ca) anytime you refer a friend or family member to shop with us. Their order must amount to $30 or more, and your order must also amount to $30 or more. If these qualifications are met, both you and your friend/family member will each receive $3 to contribute to your orders at checkout. 

Click on the "Rewards" icon in the bottom of your screen. Make sure you are signed in. Don't have an account? You can sign up for free! Scroll down to the referral section, copy the referral link, and then send that link to your friend or family member via email, WhatsApp, FB Messenger, Text Message, or any other method of communication. 

When your friend of family member clicks the URL that you shared with them (and enters their email), they will get their reward. They will then have the ability to click "Apply Code" - which directly adds the code to their shopping cart. If they spend $30 or more in checkout, they will receive $3 towards their total purchase.

Wishlist

If you're interested in any product and want to purchase it at a later date, simply click the "Add to Wishlist" icon (heart) on the product page. You can do this for multiple products that you want to save for later.

Once you add products to your wishlist, you can access them by clicking on the "My Wishlist" button in the top menu. In the My Wishlist page, you can then send products that you want to purchase to the Checkout.

Customer support

416-795-2366

Send a message

info@TheHappyDog.ca